Helplines
There are some free helplines that you can contact for support, information and help. The following helplines are free to call/text:
Healthline
For free health advice, information and treatment from professional healthcare providers. Māori clinicians, interpreters and New Zealand Relay services are available.
Call 0800 611 116
anytime 24/7
Disability Helpline
Support for the disability community with any general health concerns, COVID testing, face mask exemptions, and managing COVID at home. Available 8.30am – 5pm, weekdays. Outside of that, calls are answered by a trained member of the Healthline team.
Call 0800 11 12 13
or text 8988
Poisons advice
For professional and timely advice during poisoning incidents.
Call 0800 764 766 (0800 POISON)
anytime 24/7
Vaccination Healthline
For free health advice, information and treatment from professional healthcare providers. Māori clinicians, interpreters and NZ Relay services are available.
Call 0800 28 29 26
Women's Refuge | Ngā Whare Whakaruruhau o Aotearoa
Supporting and helping women and children experiencing family violence through a nationwide network of refuges across Aotearoa New Zealand.
Call 0800 REFUGE or 0800 733 843
anytime 24/7
Youthline
For young people needing support. Trained youth workers offer free confidential counselling, phone, text and online chat support.
Call 0800 376 633 or free text 234
anytime 24/7
Mental Health & Emotional Support
Depression Helpline
For support if you are experiencing depression or anxiety, or are concerned about a family member or friend. Trained counsellors are available.
Call 0800 111 757 or text 4202
anytime 24/7
Anxiety Helpline
For confidential support, advice and information for people experiencing anxiety and their families and whānau.
Call 0800 269 4389
anytime 24/7
Suicide Crisis Helpline (0508 TAUTOKO)
For people who are thinking about suicide, or who are concerned about someone who may be. Trained counsellors provide confidential support.
Call 0508 828 865
anytime 24/7
Addiction & recovery support
Alcohol Drug Helpline
For confidential advice, information and support about drinking or other drug use. Online chat is also available.
Call 0800 787 797 or text 8681
anytime 24/7
Gambling Helpline
For confidential support by a trained counsellor, if you are affected by or worried about gambling or the gambling of someone else.
Call 0800 654 655 or text 8006
anytime 24/7
Quitline
For support to quit smoking or vaping.
Call 0800 778 778 or text 4006
anytime 24/7
Sexual Harm & Abuse
Sexual Harm Helpline (Safe to Talk)
Confidential support, information and referrals for anyone who has experienced sexual harm, or who is concerned about someone who has.
Call 0800 044 334 or text 4334
anytime 24/7
National Rape & Sexual Abuse Crisis Line
For anyone who has been sexually abused or assaulted, their supporters, and professionals working with them. Confidential and non-judgemental support.
Call 0800 88 33 00
anytime 24/7
Family Violence & Safety
Women's Refuge | Ngā Whare Whakaruruhau o Aotearoa
Supporting and helping women and children experiencing family violence through a nationwide network of refuges across Aotearoa New Zealand.
Call 0800 REFUGE or 0800 733 843
anytime 24/7
Shakti Crisis Line (multilingual support)
Multilingual crisis support for ethnic women and children experiencing family violence. Offering immediate safety planning, crisis support and referrals to local services.
Call 0800 SHAKTI or 0800 742 584
anytime 24/7
Family Violence Information Line
For anyone affected by family violence who needs information, support or to be connected to local services. Available in multiple languages.
Call 0800 456 450
anytime 24/7