Be part of a network designed with practices in mind.
Being part of Pinnacle means you're connected to a primary health organisation (PHO) that's been working alongside general practice and community in Te Manawa Taki for a long time. That history matters, because strong primary care relies on relationships, local knowledge, and support that actually works in day-to-day practice.
Across our wide and diverse network, we understand the unique challenges practices face. Our comprehensive support model is designed to help you thrive in an evolving healthcare landscape while maintaining the independence and character that makes your practice special.
Partnership approach
We work alongside you, not above you — supporting your practice goals.
24/7
Online Support
87
practices across the network
472k
enrolled patients
2.7M
consultations/year
293
GP & Nurse Practitioner FTE
Our practice support model
Comprehensive, hands-on support designed to help your practice excel.
We work alongside you, not just for you.
Every practice is unique, and we believe your support should be too. Our model is built on understanding your specific challenges and goals, then providing the right resources and expertise to help you succeed.
Flexible engagement model
Choose the level of support that works for your practice size and goals
Local presence, national reach
Dedicated regional support combined with access to nationwide resources
Proven track record
Over 20 years supporting primary care practices across New Zealand
Innovation-focused
Access to cutting-edge tools, training, and quality improvement programs
Practice support & development
- Development manager support
- Business and finance advice
- Workflow and operations support
- Practice growth guidance
Quality and clinical
- Quality improvement support
- Clinical guidance and tools
- Accreditation assistance
- Nursing and peer support
Technology and data
- Practice management systems
- Data and dashboard insights
- Digital tools and solutions
- IT support and training
Team wellbeing
- Professional development
- Wellbeing and EAP support
- Peer and leadership networks
- Workforce support
Practice support &
development managers
At the heart of our support model are our Practice Support & Development Managers (PSDMs) — experienced healthcare professionals who become your dedicated partners in practice success.
Your single point of contact
One dedicated manager who knows your practice, understands your challenges, and coordinates all support services
Strategic practice development
Work with you on business planning, quality improvement initiatives, and long-term growth strategies
Problem-solving partnership
Navigate challenges together with someone who understands the complexities of running a general practice
“Our PSDM visits regularly, knows our team by name, and genuinely cares about helping us succeed.”
— Dr. Sarah Mitchell, Pinnacle Member Practice
Becoming part of our network
Joining Pinnacle is straightforward. Here's what the journey looks like from initial conversation to full partnership.
Confidential kōrero
If you're considering your PHO options, the first step to joining Pinnacle is a confidential conversation with Katie Latimer, Deputy Chief Executive, or Justin Butcher, Chief Executive. We'll talk through how we work, what support looks like, and whether Pinnacle feels like the right fit.
- A confidential kōrero
- No hard sell
- A chance to ask questions
Understanding your practice
If there's mutual interest in moving forward, we'll spend time getting to know your practice better. This helps us understand your context, identify support needs, and plan a transition that works for your team.
- Understand your current context
- Identify support needs
- Shape a practical transition plan
Welcome & onboarding
Once you decide to join the network, we'll work closely with you to make the transition as smooth as possible. That includes practical support across practice operations, finance, systems and technology, along with introductions and guidance from the wider Pinnacle team.
- Finance and claiming support
- Systems and technology setup
- Wider team connections
- Practice development support and guidance
Get in touch about joining the network
Ready to join our network?
Whether you're an established practice looking for better support, or a new practice seeking a strong foundation, we're here to partner with you for long-term success.